Refund policy

Glowphere™ – Return & Refund Policy

At Glowphere™, we are committed to delivering quality products and a positive customer experience. Please review our policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns or replacements only if:

  • The item is defective, damaged, or incorrect upon arrival
  • The request is submitted within 7 days of delivery

To be eligible, items must be:

  • Unused and in original condition
  • In original packaging with all included components
  • Accompanied by proof of purchase (order number or receipt)

2. Non-Returnable Items

We do not accept returns or refunds for:

  • Change of mind or personal preference
  • Incorrect size selection by the customer
  • Normal wear and tear
  • Items that have been used, washed, or altered
  • Minor variations that do not affect product functionality

3. Replacement Policy

If your item arrives defective, damaged, or incorrect:

  • We will offer a free replacement (subject to availability)
  • Replacement is our primary solution before refunds
  • If a replacement is not available, a refund may be issued

4. Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • We recommend using a trackable shipping service

5. Refund Process

  • Refunds are only issued if replacement is not possible
  • Once approved, refunds will be processed within 5–10 business days
  • Refunds will be issued to the original payment method

Please note: Processing times may vary depending on your bank or payment provider.

6. How to Request a Return

To request a return or replacement, please contact us at: Email: contact@glowphere.com

Include the following information:

  • Order number
  • Description of the issue
  • Clear photo or video evidence

Our support team will respond within 24–48 hours.

7. Important Notes

  • Glowphere™ reserves the right to deny any return or refund request that does not meet the conditions above
  • Items returned without prior approval will not be accepted
  • By placing an order on glowphere.com, you agree to this policy

8. Contact Information

For any questions regarding this policy, please contact:

Glowphere™ Support Team Email: contact@glowphere.com Website: glowphere.com